If a camera captures successfully but the images do not appear in Camera Server, check the camera's Save photos to setting in Camera Control.
Check the save destination
Set Save photos to to one of these options:
- Computer: saves the capture to the computer running Camera Server.
- Camera and computer: keeps a copy on the camera and transfers a copy to Camera Server.
Do not leave the setting on Camera. That option keeps the capture on the camera and does not send it automatically to Camera Server.
Confirm the transfer
- Apply the setting to the affected camera or camera group.
- Trigger one test photo.
- Confirm that the file appears in the current dataset or in the Storage module.
- If it still does not appear, confirm that the camera is online and test the USB cable, hub, or network connection before trying another capture.